Can I order custom sizes for my products?
With a large number of products you have the option of ordering individual sizes in addition to the standard sizes. This option is available in the basic configuration under "Size". Select "Custom size", and then enter the width and height in the appropriate fields.
Please note the given size limits.
Where can I track the current status of my order?
You can view the current status and the history of your order(s) at any time in the customer section > "My Account"> "My Orders".
Can I reorder products?
Vispronet® offers you the option of reordering an already completed order within a period of 365 days. Simply click on "reorder" in the customer section on the order summary page. Alternatively, on the order details page - also by clicking on "reorder" - you have the option to reorder individual items.
With these two free services, it is possible to order the same products without having to submit print data again!
Which payment methods are available to me?
Are there any templates that I can use to create my print data?
For print data creation you have free and printable layout templates for each product. You can retrieve these directly after completing the order on the order confirmation page or in your customer section> "My Account"> "Data Upload". Please select the order number and the position.
On the first page of the layout template all essential configuration features and a product sketch with design notes are summarized. Please use the template shown on the second page to create your graphic in a design program. Here you can place your own photos and text elements.
Please use the layout template without changing the print data format and arrange the design elements within the marked area (blue outline). No registration marks, cutting marks or print control strips may be created. For complex image montages, leave each layer in the file and turn layer effects into a separate layer.
What do I have to consider when creating my print data?
For high quality printing, the print data you provide must meet a variety of requirements.
Here we have compiled all important information for the production of digital printing and screen printing.
How can I transfer my print data to Vispronet®?
You have several options for transferring the print data:
Print data transfer via data upload
For fast and uncomplicated print data transfer, you can use the data upload area in the customer section "My Account". After completion of each order, you can immediately switch to the data upload area.
Select the "Order number", then the "Item number" and upload the print data to your order. However, you do not necessarily have to submit the print data after the order; this is also possible afterwards.
Please note that the data upload is possible up to a max. size of 1 GB. Please do not send any zipped or compressed files.
Print data transfer by e-mail
Are you having trouble uploading your print data? We will also gladly accept your print data through e-mail. For the clear assignment of your print data, please enter the "order number" and "item number" in the e-mail.
Please note that only a data size of max. 7 MB can be received through e-mail. Please do not send any zipped or compressed files.
Print data transfer by mail
If you wish to send us a data carrier, please note that your print data should be delivered on CD, DVD or USB stick with the required image resolution. Please indicate the "order number" as well as the "item number" on the CD, DVD or USB stick and fill out the corresponding form and enclose it with your shipment. Only this way the secure assignment of your print data to the corresponding order is possible and fast processing can be guaranteed. Please send the print data to the following address:
Am Wiesengrund 2
Will my print data be checked before printing?
Vispronet® carries out a free "standard data check" for all orders and selected criteria, after which you will receive a detailed test report. If the print data meets the requirements of Vispronet® the order will be released immediately.
If your print data does not meet the requirements, you have then the opportunity to improve the data and send it back to us for review. Please note that this may delay the production and delivery time.
Alternatively, we offer a fee-based "professional data check" (29.75 € incl. VAT / 25.00 € excl. VAT). Vispronet® graphic designers take a close look at your print data, review other criteria, and make adjustments for up to 15 minutes. For additional adjustments further costs per graphic unit are charged (1 graphic unit = 15 minutes € 20.83 incl. VAT / € 17.50 excl. VAT). If requested, you will also receive a detailed test report.
Additional important information about print data testing can be found here!
Does Vispronet® save my print data?
After successful completion of the order, your print data will remain stored at Vispronet® for 365 days! You can view the current status and the history of your orders at any time in the customer section> "My Account"> "My Orders".
To reorder an already completed purchase, simply click on "Order" in the summary page.
Alternatively, on the order details page - by clicking on "reorder" - you have the option to reorder individual items. With these two free services, it is possible to order the same products within 365 days without having to submit print data again!
Bookmarking and storing
Use the bookmarks list to save your configuration or layout on the list for 60 days from the last change date. Before the data is deleted you will receive an automatic reminder per e-mail.
Please note that bookmarking is only possible during logged-in state.
How long does the production and delivery of my printed matter take?
Depending on the product, the selected printing process and the delivery address, you can choose between the following delivery times:
The delivery of goods takes place during the working day specified with the delivery date.
The delivery of goods takes place optionally in the course of the working day specified with the delivery date or until 12 o'clock.
The delivery of goods takes place optionally in the course of the working day specified with the delivery date or until 12 o'clock.
You can find out about the respective delivery times of the products in the ordering process under the item "Price details". Express and overnight deliveries are possible with almost all products.
In principle: The delivery dates specified in the order include both the internal production and the external shipping time. Shorter delivery times (Express 12 and Overnight 12) always mean shorter production times and shorter shipping times.
Only one delivery time can be selected per order. When ordering multiple items, the delivery time depends on the longest delivery time of the products in the shopping cart. Should for instance, only one of several order items be delivered "Overnight" then the overnight position must be entered as a single order.
All information on delivery times and delivery dates are only valid if timely provision of error-free print data by the customer is fulfilled and the payment method "advance payment“ is selected. Subject to receipt of payment. The delivery dates are the working days from Monday to Friday, not Saturday and Sunday and public holidays at the headquarters of Vispronet®.
Deliveries to special areas (for example, islands, Chiemsee, Zugspitze, Büsingen) may vary in the delivery date. Mailboxes, packing stations and DHL post offices cannot be supplied to.
- A change in the delivery time also leads to a change in the product price due to the associated redetermination of the production time.
- The execution of the order can only begin after the receipt of payment and the timely provision of error-free print data. Depending on this, the specified delivery time may be extended. Furthermore, it should be noted that for express and overnight deliveries, payment in advance is not possible.
Can my order be delivered to a parcel shop - UPS Access Point ™?
Vispronet® also delivers to parcel shops - UPS Access Point ™.
These locations are part of the UPS network and provide a convenient package pick-up or return service in your area. UPS Access Point ™ locations are often found at newsagents, grocery stores, and shopping malls. Due to long opening hours, you can use the UPS Access Point ™ network in a variety of ways and additionally receive a discount on shipping costs with Vispronet® (3.57 € incl. VAT / 3.00 € excl. VAT).
Package deposit: If you have sent a shipment directly to your home and the package could not be received, a written notification will be sent with the request to pick up the package in the nearby parcel shop - UPS Access Point ™.
Package Return: You can bring parcels to a parcel shop - UPS Access Point ™ - near your home or work for return. .
Note: Please be aware that opening times vary in different locations. In addition, parcels may have a maximum weight of 20 kg, a maximum length of 97 cm and a max. circumference of all side lengths which should not exceed 330 cm. This size check takes place automatically with Vispronet® according to which the delivery option "Parcel shop - UPS Access Point ™" will be shown or hidden during the ordering process.
Will I be informed about shipping of my order?
After a shipment of the goods, you will receive a shipping confirmation through e-mail.
Shipment tracking via UPS and Dachser is possible with the help of the tracking code transmitted starting at 7 pm on the day of shipment.
You can also find the tracking code and the current status of your order in your customer section > "My Account"> "My Orders". Select the corresponding order there.
With UPS My Choice® you decide how, where and when your private delivery should be delivered. In addition, you will receive anticipated delivery and status alerts, and can post and modify holiday retention and delivery addresses.
The following options are available for UPS My Choice® members:
- Delivery notification
- Delivery planners
- Estimated delivery time
- Deposit, pick up after call
- Deliver to a UPS Access Point ™ location
- Move delivery
- Deliver to another address
For more information and to register for UPS My Choice®, click here.
Which shipping costs apply?
First, you will receive preliminary information on delivery date and shipping costs under "Price Details" for the selected individual product on the product detail page. In your shopping cart page, the final setting of delivery date and shipping will take place for the entire cart contents. At the beginning the delivery time is always displayed in the "Standard" for the zip code 10001 (Germany). You have the possibility to change the country and postal code depending on the desired delivery address. The delivery time is changeable.
The calculation of shipping costs is based on the product weight. For individual, very large products, shipping costs may vary due to the ratio of weight to volume. These will be displayed in the shopping cart. These include: e.g. cube seats, seat cylinders, bean bags, large floor elements, parasols.
A change in the delivery time also leads to a change in the product price due to the associated redetermination of the production time.
- The shipping costs consist of the packaging costs (not included in the product price!) And the external transport costs.
- The closed delivery of the shopping cart contents with order of several leads items in a shipment to the reduction of shipping costs. This would not be possible with single shipping.
- When selecting Package Shop - UPS Access Point ™ - you will receive a discount on shipping costs.
Multi-Address - Shipping to multiple delivery addresses
For partial deliveries to different addresses, the shipping costs are calculated per address. The dispatch takes place depending on quantity, weight, volume and delivery address with UPS or forwarding. In addition to the shipping costs, a service charge (5.83 € incl. VAT / 4.90 € excl. VAT) per address will be charged.
This service is not possible with selected delivery times Express, Express 12, Overnight and Overnight 12!
Customs duties, taxes and charges abroad
Please note that additional deliveries, taxes and fees may apply for deliveries to other EU countries or non-EU countries.
Additional shipping costs in special areas
Please note that deliveries to special areas (e.g. islands, Chiemsee, Zugspitze, Büsingen) incur additional shipping costs. Please contact us before placing your order.
To which countries does Vispronet® deliver?
Vispronet® delivers to the following countries:
- Bosnia Herzegovina
- Czech Republic
- United Kingdom
Can municipalities and public institutions order on account?
Vispronet® offers many products for municipalities, public institutions and educational institutions. From country, city and community flags via individually designed advertising material to flagpoles in different designs.
The "purchase on account" after registration is possible for municipalities and public institutions.
Prerequisite for the "purchase on account" is that there are no negative payment features (reminders, unpunctual or missing payment etc.). In case of negative record, the activation will be canceled without prior notice and no longer offered in the process of ordering.
Register now as a public community at Vispronet®:
Please register first in our online shop.
Use the municipal application form for verification.
Your data will now be checked. Afterwards you will receive information about the activation per e-mail.
What are the advantages of Vispronet® resellers?
Vispronet® offers many benefits and services to resellers (i.e., advertising agencies, flag merchants, and printers):
Purchase on invoice
The "purchase on account" after registration is possible for resellers. Prerequisite for the "purchase on account" is that there are no negative payment features (reminders, unpunctual payment etc.). In case of negative record, the activation will be canceled without prior notice and no longer offered in the process of ordering.
As a registered reseller, you receive a 3% special discount. This discount will be registered with your customer section "My Account" and automatically taken into account.
14-day price guarantee
Vispronet® guarantees prices 14 days. As evidence, an offer must be printed or saved in the shopping cart. Should price changes occur within 14 days at Vispronet® the prices shown in the offer apply to your order. To claim this, please contact our service team and send us the offer per e-mail. Please note that a corresponding adjustment of the prices is only possible when buying on account.
As a reseller, we offer you neutral brochures. All you have to do is log into your customer section and navigate to the product you want. On the configuration page, below the picture gallery, you can now download brochures in neutral design.
Furthermore, we offer you the opportunity to ship goods with neutral shipping documents, neutral sender address and neutral packaging. Please select the appropriate option in the order process under Shipping Information. This service is free!
Neutral delivery with your delivery note
You also have the option of shipping with a neutral sender address and your delivery invoice.
Multi-Address - Shipping to multiple delivery addresses
With Multi-Address we offer you the possibility to send partial deliveries to different delivery addresses. This way we relieve you of the complex organization and implementation of the distribution.
Register now as a reseller at Vispronet®:
Please register first in our online shop..
Use the reseller registration form for verification and submit to us your business license.
Your data will now be checked. Afterwards you will receive information about the activation via e-mail.
What can Vispronet® do?
Behind the Vispronet® brand are more than 28 years of experience of Sachsen Fahnen®, the specialist for innovative system solutions in the field of printing.
Our customers include companies, private customers, clubs and schools.
Vispronet® has one of the world's most modern and largest printing plants for the finishing and further processing of textiles, metal, plastics and glass on a production area of more than 30,000 m².
Vispronet® offers the right solution for every need, whether it is a single print or large scale production, table decoration or façade cladding. We produce for you in the best quality with the most cost-effective printing process.
In digital printing, flags, fabric banners and Bowflag®, as well as posters and advertising signs, can be produced quickly and cost-effectively staring from one piece. This printing process is ideally suited for the implementation of multi-coloured motifs and colour gradients, even in small quantities.
Special printers with up to 5 m of continuous printing width are available for printing large-format advertising tarpaulins on PVC or mesh fabric. Ordered today and it will be ready for you tomorrow - this is possible for many digitally printed products in our offer.
In screen printing, the colours are transferred with a squeegee through a fine-meshed fabric to the material to be printed. In this case, a separate printing template is required for each colour. For larger quantities with fewer colours, screen printing is the more cost-effective printing method compared to digital printing.
The worldwide delivery of orders is coordinated and controlled in 6,000 m2 logistics center with 7,000 pallet spaces. No matter whether it's neutral shipping, shipping according to the distribution plan, it will be reliably delivered on time.
Is Vispronet® certified?
Our entire organization, all procedures and processes from production to the finished product are constantly oriented towards the needs of our customers and are subject to a continuous optimization process. The quality of our products is continually subjected to internal and external tests.
Vispronet® has been awarded the Trusted Shops seal of quality to meet criteria in terms of creditworthiness, cost transparency, customer service and data protection. Vispronet® customers have the integrated Buyer Protection and Trusted Shops guarantee at their disposal.
All processes and production are regularly checked by the TÜV. The certification of our quality management system according to DIN EN ISO 9001 is a matter of course for us.
Flag is not equal a flag! Flags of Vispronet® are durable and printed with radiant colours. We offer flag fabrics made of high quality materials for different uses and budgets. Buying a banner is a matter of trust – you can trust the quality of Vispronet®.
Flagpoles with tested safety
The quality, production and processing of the flagpoles was tested by the TÜV and certified with the GS seal.
How does Vispronet® ensure security when buying online?
The security of customer data and the protection of this data against unauthorized access is our highest priority.
On the pages of Vispronet® you can shop safely - we place the highest value on the security of your data such as bank and account data, credit card and address data.
For this we use the method of SSL encryption recognized by experts.
SSL security technology ensures that your personal information, login information, order and payment information are securely transferred over the Internet.
The data is encrypted so that it can only be read by the ordering system. On the pages of Vispronet® the entire ordering process is encrypted. As soon as security-relevant data is entered, the SSL certificate logo appears. This logo verifies the encryption status of Vispronet®. In addition, the encryption can be recognized by the changing address line. The URL changes automatically from "http: // ..." to "https: // .." (short for Hyper Text Transfer Protocol Secure).
Security of payment transactions is particularly important to us. Your credit and bank details are safe with us. Vispronet® meets the requirements of the PCI security standard.
PCI DSS is the abbreviation for "Payment Card Industry Data Security Standard". These are security measures that are required by credit card companies to protect data security and monitored at regular intervals.
What advantages does Vispronet offer to its customers?
Facts that speak for Vispronet® and convince our customers:
Large product variety
Order from more than 1,000 products in a million-fold variant variety, this number of possibilities increases even more through individual choice of sizes.
Express & overnight delivery for almost all products
Vispronet® offers the fastest shop delivery times in this variety assortment on the market! You can choose between different delivery times depending on the product, the selected printing process and the number of pieces. Express and overnight deliveries are possible for almost all products!
Benefits for resellers and municipalities
Benefit from the advantages that Vispronet® offers for resellers and agencies. Registered resellers receive 3% special discount and can buy on account. In addition, further service offers are available. The possibility for municipalities and public institutions to "purchase on account" after registration.
Custom sizes at no extra charge
Choose between standard or desired sizes! Almost all products can be produced in completely individual sizes at no extra charge. This gives you even more freedom in the implementation of your ideas!
Trusted Shops Certification with Buyer Protection
Vispronet® has been awarded the Trusted Shops seal of quality to meet quality criteria in terms of creditworthiness, cost transparency, customer service and data protection. The customers of Vispronet® thus have the integrated buyer protection and the guarantee of Trusted Shops at their disposal.
Free Visprodesign® including numerous templates
Create your own personal motif in a few steps without any previous knowledge of graphics. Numerous, free design templates, clipart and pictures are available for you to combine with your own photos, texts or pictures.
Free print data check with many test criteria
Vispronet® carries out a free "standard data check" for all orders on a variety of criteria. If the print data meets our specifications, the order will be released immediately. In case of any errors you will be notified immediately via e-mail and can improve the data or request a paid "professional data check".
365 days of print data storage
After the successful completion of the order, your print data will remain stored at Vispronet® for 365 days! During this period, you can easily and re-order the same product.
Digital printing and screen printing with special colours
Vispronet® offers you the lowest-priced printing process for every print run. Just choose between digital printing and screen printing - you decide! In addition, both printing methods allow you to select spot colours based on the colour systems HKS N, Pantone C or U and RAL.
Europe-wide shipping with many services
At Vispronet® the products are shipped Europe-wide in one delivery. Additionally, with the "Multi-Address" shipping, you have the option of distributing deliveries to different addresses. "Neutral shipping" or the shipping with "your sender address and delivery note" are also selectable.
Get attractive price advantages! For many products, you can reduce the unit price by ordering a larger quantity. The price scale for the currently selected product can be found on the product detail page in the upper left next to the price or under the tab "Prices and shipping costs". Resellers may receive additional benefits upon request.
Shopping cart without limits - all in one shipment
With Vispronet® you can add and order several different products within an ordering process. As a rule, you will receive your products quickly and efficiently in one shipment!
Fast in-house consultation
The Vispronet® service team will gladly advise you on products and services by phone or online chat. Our experienced sales representatives upon request may come to you and advise you on site.